Aftermarket website provider, Garage Services Online has just received its 75th five-star Google review, giving it a clean sweep of five-star customer reviews.
It has prompted the online expert to analyse what customers value most.
It found the most used words within all the reviews were ‘professionalism’ and communication’. The common theme was how surprised garage owners were at the ease and speed of switching to a top-performing website.
George Phillips, operations director at Garage Services Online said: “As a company, we place huge value on customer service. We have robust systems and procedures in place to ensure our customers are happy and that their websites are performing as they should.
“When the websites go live, we run a series of follow up calls and the feedback is always the same; garage owners can’t believe how quick and easy the whole process is to switch from their existing site to a new bespoke one that truly reflects their garage business and services.
“When we tell them a new website will only take up an hour of their time, I don’t think they really believe us – until it actually happens.
“It’s great to see the sentiments reflected in our 75 Google reviews too, and for every single one to be five-stars is just incredible. They mean a lot to us; they’re the customers’ own words and reflect what they truly think. It’s testament to the work that goes on here behind the scenes.”
One review cited its garage website as a ‘game-changer’ and another said, ‘one of the best decisions we’ve made’ and ‘generates leads and pays for itself’.
George concluded: “Google reviews are so important for businesses, and this is something we stress to garage owners too. As well as a metric to measure their own business, Google places huge emphasis on great reviews which, in turn, is vital for whether your website is found.
“We provide our garages with support and guidance – essentially a tool kit – to help them get more Google reviews from their customers. It’s just part of what we do.”
Click here to read Garage Services Online reviews.