Internet bought diagnostic kit poses same risk as customer-supplied parts, Launch suggests

Garages warned about dangers of some internet-sourced diagnostics equipment

Internet bought diagnostic kit poses same risk as customer-supplied parts, Launch suggests

Launch UK is warning the automotive industry about the dangers of purchasing from some internet diagnostic tool sellers.

On eBay alone, the company has found at least 50 sellers claiming to be genuine diagnostic sellers, but list inaccurate company information including fraudulent VAT numbers.

The Launch investigation also raised a number of complex issues and found that products were not necessarily counterfeit but were of a lower specification, inferior quality and masquerading as ‘genuine’ products.

The providers offered no support, updates or traceability to customers and fell foul of tax legislation.

Reader review: Launch X431 Pro 4 diagnostic tool

Dave Richards, Launch Tech UK managing director said: “The rise of spurious internet sellers is damaging the reputation of the automotive industry and also the hard-working diagnostic tool providers.

“If somebody purchases a diagnostic tool over the internet, they must be aware of the product’s origin as support for the tool is essential.

“Price is a key factor and garages are being targeted by these spurious sellers, who cannot provide any support for the product they are selling.

“What’s more, it casts a stain on the character and reputation of genuine diagnostic companies in the UK, who are criticised for not being able to provide support for a product that they didn’t sell, have no knowledge about, but that features their brand.”

Related: Government report highlights counterfeit and customer-supplied parts problem

Launch has notified the authorities of its investigation and is also advising customers through its social media channels.

It is also reaching out to other diagnostic companies to collaborate on what it describes as a “worrying trend” with fears more garages will resort to sourcing diagnostic tools online during the coronavirus pandemic.

Richard added: “We fully support the IAAF’s wider activities on counterfeit parts.

“Garages must be sure of who they are buying their parts from online and diagnostics is no exception.”

Select ‘more details’ below to view Launch UK’s range of genuine diagnostic equipment.

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