OSRAM is urging workshops to adopt better practices when fitting replacement bulbs. Here are some key takeaways from their recommendations:
- Headlight Alignment: Replacing bulbs without proper alignment can scatter light and affect visibility for both the driver and oncoming traffic. Workshops should offer alignment as a service to ensure optimal performance and safety.
- Charging for Fitment: Similar to other services, workshops deserve to be compensated for fitting bulbs, especially considering the expertise and equipment required.
- Replacing in Pairs: Replacing bulbs in pairs maximises bulb lifespan and ensures consistent light output. This can be positioned as a convenience benefit for drivers.
- Using High-Quality Bulbs: Low-quality bulbs can provide poor visibility, glare other drivers, and fail prematurely. OSRAM recommends premium bulbs for optimal performance and customer satisfaction.
By implementing these practices, workshops can improve customer service, safety, and profitability. OSRAM encourages workshops to review their current bulb practices and prioritise best practices in line with safety and customer satisfaction.
