Schaeffler REPXPERT, Alistair Mason, and Schaeffler Brand Ambassador, Andy Savva, have paid Oldfields Garage a visit to learn more about a typical day in the life of a modern-day workshop, while also lending their expertise and support to a valued brand customer.
On a sunny day in Leominster, Herefordshire, Alistair, Andy and Oldfields Director, Tim Benson, discussed a variety of topics, as the REPXPERT and Garage Inspector were treated to a personalised and in-depth tour of the reception area and bustling workshop.
Throughout the next few weeks, Schaeffler REPXPERT will provide insightful snippets from the visit, which will include discussions about workload efficiency, special tooling and budgets, whilst also covering the fitting of original equipment parts and refusing customer-supplied components, as well as the benefits of using REPXPERT.
In the first part of the video series, Tim first greets Alistair and Andy, before inviting them into the reception area, where conversation quickly turns to how the workshop manages its data, from booking in customers to invoicing, and what allows Oldfields to be a well-organised business.
Tim said: “From a managing data point of view, it’s important we have one system to handle the whole process, as, not only does it manage customer information, it enables us to create job cards, technical information and invoices.
“The whole process is timed; from a workshop perspective, it’s important we sell hours, so by having a system that times the job from start-to-finish, we know how long it’s taken and what to invoice.”
A pivotal part of the business model is “efficiency”, according to Tim, who is realistic with his ambitions and expectations of his team.
He added: “I would love to sell 100 per cent of all hours, but it’s simply not possible.
“It’s not about a ‘bonus culture’ of trying to get my team to do jobs as quickly as possible either; it’s about doing the job right, having the right information, using the right quality of parts and having the right skills in the workshop.”
Parts two, three and four of the video series will feature on GW in the coming weeks.
To find out more about REPXPERT, click ‘more details’.