Automotive service provider, CCM Garage, has improved its operations and customer service by adopting TechMan’s garage management system. Tina Drayson, Operations Director at CCM, shares insights into the benefits and impact of this transition.
Solving operational challenges
Before partnering with TechMan, CCM Garages faced operational challenges due to an outdated system heavily reliant on paper-based processes. Managing the workshop efficiently was difficult.
“Our old system was very paper-based, with numerous paper job sheets and invoices. We needed to move with the times and update to a more digital garage management system,” comments Drayson.
Choosing TechMan
After thorough research, CCM selected TechMan for its comprehensive digital solutions. One standout feature was automated service reminders for MOTs, services, and other maintenance needs.
“TechMan’s automated service runs in the background, sending daily reminders and spreading out the workload. This has improved customer satisfaction by reducing overbooking and delayed services,” says Drayson.
Boosting bookings and profitability
Since implementing TechMan, CCM has experienced increased job bookings and profitability. Detailed job breakdowns allow upselling and cross-selling opportunities, resulting in higher average invoice values.
“Our average invoice value has gone up, positively impacting our sales, gross profit, and net profit,” notes Drayson.
Seamless transition
TechMan seamlessly integrated CCM’s existing customer database and part numbers for quick ordering. This efficiency minimized downtime during the transition.
“One of the best things was that TechMan transferred our customer database and all part numbers, saving us the daunting task of re-entering data,” recalls Drayson.
Comprehensive support and training
On-site training sessions and continuous online support from TechMan ensured efficient adoption of the new system by CCM staff.
“The online support from TechMan is phenomenal. Their team is always available to help,” praises Drayson.
Enhancing business insights
TechMan provides valuable insights into business operations, aiding decision-making. Data analytics help identify areas for productivity, profitability, and customer service improvement.
“We’ve focused on high-income work and identified training needs for our technicians, thanks to TechMan’s data,” explains Drayson.
A Recommendation for the industry
Drayson strongly recommends TechMan to other garages still using old systems. “Switching to TechMan was the best decision we made. It eliminated paper waste, improved processes, and provided crucial business insights,” she concludes.
CCM Garages continues to thrive with TechMan, benefiting from ongoing improvements and customer-focused integrations. This highlights the advantages of adopting digital solutions in the automotive industry, no matter the size of your business.
You can learn more about TechMan by clicking here.