Experienced award winning garage owner and industry expert, Andy Savva has released details of his eagerly awaited one-day business courses for independent garages.
Andy Savva, The Garage Inspector, said that many garage owners and their staff are very good at repairing vehicles, but lack general business skills.
Developed over the last two years, Andy’s latest courses are aimed at garage owners, managers, service/workshop managers, service reception advisors and technicians.
Course topics
Andy’s one-day ‘marketing essentials’ course covers the basics of marketing and how it links to the business growth strategy before covering the ‘4P’s of marketing’ and the marketing triangle as a logical and customer-centred approach to marketing garage businesses.
The ‘customer excellence’ course considers the importance of customer excellence, customer perception and the benefits of a customer-focused garage.
A ‘financial understanding’ course explains key financial terms, covers the two key financial statements – profit and loss, and provides and understanding of key performance indicators and garage labour rates.
Courses are now available to book online and cost £249.95 + VAT.
For further information about The Garage Inspector, select ‘more details’ below.
