A new software solution to help garages document and evidence the quality of their work, has been launched by TMD Friction.
Working in partnership with GaraShield, the new web-based quality process and documentation platform has been developed “in the workshop for the workshop”.
The solutions shows technicains a clear task description with all the necessary process steps for the specific vehicle model.
GaraShield features an interactive user interface: the work steps carried out can be confirmed with just a click, and vehicle defects and/or faulty parts can be described easily and documented with photos.
It can also be integrated into existing IT solutions.
TMD Friction worked closely with workshops to ensure the tool provides genuine value to their processes in a simple and easy-to-use way.
Garage owner, David Poole came up with the idea for the digital tool.
He said: “The mechanic working on the lifting platform decides whether a system is good or not. I
“f they are impressed by the processes and the handling, then they will be happy to use it.”
GaraShield aims to help future-proof independent garages by not only helping to increase efficiency, but to also aid new customer business opportunities.
Soeren Kristensen, Vice President global marketing and communication at TMD Friction, said: “As attitudes towards cars change, the fleet business will become increasingly important.
“Personal contact between the garage and the individual vehicle owners will continue to decline, which means that a key pillar in the customer acquisition process is lost for the independent garages.
“To ensure enough business in the future too, the independents need to win over the fleets, which have very unique requirements when it comes to quality assurance in garages.”
Following the coronavirus crisis, fleet managers have become significantly more aware of costs.
This has created new opportunities for the independent market to get involved in the fleet business, and their chances of success can be significantly increased by using digital workflow tools such as GaraShield.
The expansion into digital tools, such as GaraShield, increases TMD Friction’s portfolio of quality products and services for the independent market.
Clement de Valon, executive vice president for the independent aftermarket, said: “Additional services such as this new software ensures we are remaining loyal to our long-established market.
“GaraShield will be sold exclusively through our specialist retail partners.
“This way, garages won’t have to get used to the language of IT experts first.
“We believe this to be another important step in increasing acceptance at the premises and making it easier for garages to seize new digital opportunities.”