Vehicle Vision’s Aftersales software has been chosen as the Service Camera software provider for TPS and 2,000 of their customers in the UK.
TPS, the Volkswagen Group owned Genuine Parts provider to the independent motor trade, will offer the new software to independent garage customers in its network.
Following a successful pilot across selected independent garage customers last year, Vehicle Vision’s Aftersales system will be rolled out to independent UK garages.
The personalised video software system will allow independent garages to create pre-recorded ‘walk around’ videos to send to customers to outline repairs, servicing requirements and other essential work on their vehicles.
Customers will be able see for themselves via the AfterSales portal, any issues requiring attention, hear the mechanic’s recommendations and make fully informed decisions on work to be undertaken.
The feedback from customers during the initial pilot has been really positive, and has helped demonstrate to TPS, the transparency and customer trust to be gained from using the video software.
Business owners’ feedback has included “This is just another facet to an already slick operation”, “This system is gold.” and “It really does act as the cementing factor to convert a sale.”
Warren Richards from Volkswagen Group said: “We welcome the partnership with Vehicle Vision to provide their video software systems to to create TPS ServiceCam.
“The initial trial of the system has proved very successful. It has added value to our relationships with our customers and additional sales and increased efficiencies across our customers businesses.
“The customer feedback has been great, with many of the independent garages trialling it impressed by its ability to aid customer transparency, assist customer conversations and ultimately convert sales.
“It’s another tool in the TPS kit to help our customers be Genuine Heroes to their customers.”