DVLA launches online replacement logbook service

New service cuts waiting time from six weeks to five days

DVLA launches online replacement logbook service

The DVLA has launched a new online service which promises to slash the time it takes to order and receive a replacement V5C log book from six weeks to just five days.

Until recently, owners could only apply via post which requires drivers to post in a V62 request form, together with payment of £25, and then wait a month and a half for a new V5C to be delivered to them.

The new online service, which is now available alongside the postal option, slashes the wait time significantly.

The DVLA’s chief executive, Julie Lennard, said: “DVLA’s new online service to apply for a duplicate log book is quick and easy to use and means customers who have unfortunately either lost or damaged theirs will receive their new document within a matter of days.

Related: DVSA updates guidance on how to request ‘key’ for connected MOT equipment

“We know how important a log book is to motorists so if you have lost or damaged yours, the quickest way to get your duplicate document is go to GOV.UK.”

Each year the DVLA receives around half a million requests for replacement log books due to loss or damage.

The online replacement V5C option is part of a series of modernisations and improvements being made by the DVLA.

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  • #201382 Reply

    The DVLA has launched a new online service which promises to slash the time it takes to order and receive a replacement V5C log book from six weeks to
    [See the full post at: DVLA launches online replacement logbook service]

    #201420 Reply
    Meat-Head
    Participant

    Used to be free to replace, to apply for log book when car just aquired
    Should be free, its a piece of paper the dvla super computer just dont care

    Owners that have lost theirs yes charge but if with other documents then discounted

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