Five reasons why you need a garage management system

TechMan lists advantages of using software to regulate workshop

Five reasons why you need a garage management system
TechMan garage management system.

Garages too often dive straight into deep detail of comparing the many different garage management systems (GMS) available, according to TechMan.

To help garages ensure a clear view of why they need a system, what problems they’re trying to solve and how they can expect to benefit, TechMan has listed five reasons not to be without a GMS.

1. No-one’s memory is perfect

“Watching and working in the business might make you think you’ve got it all stored in that steel trap memory but don’t become a victim of your own success.

“You might be able to keep up with ten, or 50 or even a hundred customers in your head but there comes a point when you just can’t remember them all and their associated vehicles.

“Any GMS should be able to store and manage tens of thousands of customers within a database that can easily be viewed, sorted and filtered to make everyday administration an altogether simpler experience.”

2. History shapes your business future

“Accurate customer, vehicle and work histories are essential.

“Most modern GMS will store these, along with any communication streams with the customer.

“Expect to benefit as you’ll be able to improve customer handling by recalling any previous problems as well as finding opportunities to up-sell or advise work.”

3. Avoid data disasters

“Any paper-based system using notepads, diaries or t-cards relies on manual processes that unfortunately, will go wrong often.

“Lots of garages use basic computerisation to type-up information after work’s been completed; we’ve lost count of the number that have huge stacks of paper they ‘need to put on the computer’ or stories of stolen PCs and failed hard-drives.

“These everyday data losses can be catastrophic for small businesses.

“Today’s cloud-based GMS let you fully protect your data and with the correct web hosting infrastructure and automated backups you should never lose your data.”

4. Predicting a bright future

“Most business owners and managers make a tricky trade off between finding time to look ahead, whilst dealing with the everyday pressures of keeping on top of the present.

“A good GMS will help you; after capturing past data, reporting tools will give you an insight of the future based on previous performance, bookings and upcoming work requirements.

“It’s then much easier to get proactive with your marketing efforts or phone calls to fill in work for the periods where you need it most, keeping that job diary full.”

5. Get organised and save time

“You know you or your team are ‘run off their feet’ trying to call this month’s service reminders, or find out why Mrs Jones is late for her MOT slot today, or trying to enter your sales and purchase invoices into your accounting package.

“A good GMS should be able to easily automate many of your most time consuming processes.

“Having everything in one centrally managed place means you can then access your business information from anywhere on any internet enabled device.

“Saving everyone time, including your technicians, will help you unlock extra chargeable hours that you won’t have believed existed, whilst management reports then enable you to measure and incentivise to drive further improvements.”

To find out more about TechMan, call 01604 666720 or follow the ‘more details’ link below.

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