Ford announce refunds for engine failure customers

Hundreds of owners with Ecoboost engines look set to receive refunds worth thousands

Ford announce refunds for engine failure customers

Ford is to refund customers whose engines have failed following a BBC investigation.

Hundreds have experienced Ford EcoBoost engines overheating, with disastrous consequences including sudden engine failures and fires.

The problems affect 1.6 litre and 1.0 litre EcoBoost engines. Many drivers – who’d previously had to pay thousands of pounds each for their repairs – are now set to be refunded.

“Reasonable repair costs”

A Ford statement confirmed: “Ongoing discussions with customers show that Ford needs to go further to ensure reasonable repair costs are covered.

“With any future cases, subject to being assessed and linked to potential 1.0-litre engine overheating, we will contribute 100 per cent of the cost of repair at a Ford dealer.

“Furthermore, we will re-examine previous cases to ensure that this policy of a 100% contribution to the repair cost is applied consistently.”

It had issued a voluntary safety recall through the DVSA in January on certain vehicles including the Focus, Kuga, C-MAX, Fiesta ST and Transit Connect models built between 2010 and 2015.

Ford says it had reworked 96 per cent of affected cars by arranging for a coolant sensor to be fitted.

Coolant sensor

The fault can cause the engine’s cylinder head to crack, which in extreme circumstances could lead to a fire.

Ford has been aware of the issue on the 1.6-litre EcoBoost since 2012, after several engine fires in the United States.

A recall was issued in the US in 2014.

Ford’s 1.0-litre EcoBoost engine was introduced in 2010.

It has won ten international awards and Ford has claimed it has ‘set the benchmark for small, fuel-efficient engines’.

Ford has said concerned customers should email them with their vehicle registration number.

Louise O’Riordan, from north London, started a Facebook group after her 1.0-litre EcoBoost failed, and now has more than 3,000 members.

We’d be really interested to hear Garage Wire readers direct experience of the problem in the comments below.

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