The launch of Approved Garages coincides with the latest findings from the Citizens Advice Bureau’s Consumer Line, which has recorded a staggering 11,437 complaints concerning repairs by independent garages over the last year. It has never been more important for the trade to distinguish between those garages that cause the complaints and those the consumer can trust and rely on.
The Approved Garages network intends to be able to offer a quality service backed up with quality parts and provide a clear and transparent pricing and customer management policy.
From the outset, GROUPAUTO and its partner sponsors have made it their mission to recruit by recommendation and invitation only, a network that represents the best of the independent aftermarket. As a result, those within the Approved Garages network will be able to provide motorists with a safe haven where complaints and ill feeling are replaced by customer recommendations and trust.
Consumers will find the network through its website – www.approvedgarages.co.uk – which is where much of the investment has been made to ensure that the two million plus searches for ‘car repair/servicing’ that are expected this year are directed to its portal. From here consumers are able to search the network to find the most suitable garage using a number of criteria such as the location, performance rating or even by service quote pricing.