Franchised dealers and independent garages are charging 9.8% less for service, maintenance and repair than 12 months ago according to Warranty Direct’s annual labour rate survey.
Increased competition from fast fits, carmaker loyalty programmes and price savvy motorists were all cited as reasons. Despite the annual drop, labour rates for garages have actually increased 33% in the last decade.
Duncan McClure Fisher, Managing Director at Warranty Direct, said: “Service clubs, servicing plans, fixed priced servicing and scheduled servicing bundles are being increasingly used by manufacturers and dealers to attract and retain customers. At the same time, consumers are getting smarter and learning how to shop around for better deals.”