Kwik Fit has suffered major disruption this week after its computer network was infected with malware, affecting its workshop management software.
The fast fit told customers that its IT systems had gone offline on Saturday, but initially indicated the issue had been rectified the same day.
The company has since admitted that it is still experiencing some problems.
Speaking to the BBC, a Kwik Fit spokesperson said: “We first experienced some issues with a virus in our IT network during the weekend.
“This affected a number of our systems but in the interest of ongoing security we can’t confirm the source of the problem.
“We have been working to get our operational systems back up and running normally and while there is still some disruption, our centres are open as usual.”
The company declined to discuss what the motivation for the attack might be.
It’s not thought that its customers’ records had been affected.
A number of customers have taken to social media to express their frustration over the issue.
Your Wellingborough branch has my son in laws car and are not answering their phone . He’s been waiting since 8.30 this morning?????
— ANDY SNAITH (@AndySnaith22) January 26, 2019
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