Video: Lindleys Autocentres adopts “self check-in service” for customers

Online system and secure key drop-off point allows business to continue safely amid Covid-19 pandemic

Video: Lindleys Autocentres adopts “self check-in service” for customers

Nottingham-based Lindleys Autocentres has adopted a ‘contactless drop-off service’ for its customers as it continues business operations while observing government guidance during the coronavirus crisis.

The independent garage business, which operates across multiple sites, has closed all receptions and instead is directing customers to a website to start a self check-in process which includes taking a picture of their car and key before posting the key into a dedicated key drop-off box.

The self check-in system has been developed by Garage Hive.

Alex Lindley of Lindleys Autocentres and Garage Hive told GW: “I’ve had loads of questions and messages about the key drop off system we are using whilst receptions are closed at all the branches so I made a short video explaining how it works in more detail.”

The key drop-off point is mounted through an external wall with a weatherproof flap.

The steel drop box has a lockable internal door for approved access, while multiple baffles prevent people fishing for keys from the outside.

Have you discovered an innovative way to continue operating your garage business during this difficult time? Share your tips and advice with other garage owners and managers by commenting below or email [email protected].

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