A mechanic at a garage in Greater Manchester came up with a creative response to a negative online review left by a disgruntled customer.
Chris Hogan of Eddie’s Motor Spares was enjoying a 15-minute lunch break when a customer demanded that he stopped eating his pie to attend to her car’s faulty brake light.
He told the customer he’d fix the light in ten minutes, at which point the customer left and took her business elsewhere.
In a review posted on Facebook, she said: “Needed a brake light fitting. 5 minute job. Unhelpful lady behind the counter said everyone was on their dinner – saw two blokes in the back.
“I get everyone needs a lunch break but for the sake of 5 mins?!
“Phoned back later and still no joy so went to Formula One in Farnworth. No probs there and no charge. Guess who I’ll be using in the future?!!”
Even though the negative review robbed the garage of its five-star rating, staff at Eddie’s Motor Spares saw the funny side, with Mr Hogan adapting a tray to enable him to eat and work at the same time.
He told reporter Harriet Heywood of Bury Times: “I couldn’t believe it. We had been working without a break all morning and just sat down at 1pm for a hot pie.
”I took my first bite and a customer demanded I put it down and fix her brake light ‘because it only takes five minutes’.
“Now, if it had been a bad pie, I might have done just that, but it was so tasty and I have been looking forward to it, so I asked her to wait ten minutes.”
Posting a photo of his hands-free food serving solution, Mr Hogan said: “The next reviewer won’t leave me a bad review for not leaving my half-eaten lunch so she can have a bulb fitted immediately on demand.”
Eddie’s Motor Spares’ customers have been quick to support the garage, leaving several five-star reviews. As a result, the rating has improved from 4.6 to 4.9.
Source: Bury Times
PTA
Good on the garage !!! – Patience is a virtue – Who needs a customer like that – Good luck F1!!
Ronnie
Would she deal with a customer during her dinner break ?
Pat Garner
Good on him some people think everyone should jump for them
anthony w edwards
They are all getting that way, its a big reason a lot are leaving the profession, try that in a main dealers