£88,000 Land Rover unrepaired after six months

Customer experiences multiple faults and lengthy delays with new vehicle

£88,000 Land Rover unrepaired after six months
Photo: Bigstock

A Land Rover owner in Essex experienced several issues with their new £88,000 vehicle, purchased in late 2023. Problems began in early September with a faulty boot and malfunctioning door locks.

The vehicle was returned to the dealership for repair, but was returned with a dented door, and the locking issues recurred. The owner returned the car to the dealership in late September and reported a lack of updates.

In October, the car was returned again, and the owner was provided with a Skoda courtesy car. In November, the boot was reported as fixed, but the door dent had been overlooked, delaying the car’s return. The owner also reported a child lock issue with the courtesy car. The Land Rover was subsequently transferred to a bodyworks shop for dent repair.

As of mid-December, the Land Rover remained at the bodyworks centre, having been away for repairs for over three months within a year of purchase. The owner also experienced warning light issues, seat malfunctions, and radio/sound system failures, requiring further returns to the dealership.

The car was finally returned in good working order in February, after a total of nearly six months of problems. The owner received £3,000 compensation, and JLR agreed to cover that year’s subscriptions for the car, totalling £380.

Source: Mail Online

2 Comments

  1. thats nothing
    we have a customer with a 3 month old jaguar that cost over £90000 being told that they can not get the warranty repairs carried out because they have no parts or mechanics trained to fix it at the dealership fact we can not name the dealer because of legal action other than they are in oxfordshire

    Reply
  2. It’s an all too familiar story. I’m having a similar problem with a different brand. They can’t get a part to repair my car under Warranty and yet they continue to sell these cars. Surely that’s fraud, or at the very least, misrepresentation ?. It seems to be happening with a lot of Dealerships.

    Reply

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