Big Motoring World has faced complaints from customers who experienced difficulties returning vehicles with faults within the initial 30 days of purchase.
Giulia from London purchased a Nissan Qashqai, but eight days later, the vehicle entered limp mode. Despite reporting this and providing photographic evidence, Big Motoring World stated no fault was found after multiple inspections. Giulia, having lost confidence in the vehicle, remained in a dispute with the company.
Gemma from Leeds bought a Hyundai Tucson, which exhibited excessive vibrations at speeds over 40mph. An independent inspection confirmed a fault, but Big Motoring World proceeded with repairs. Gemma reported the issue persisted, leading to a prolonged dispute.
Big Motoring World stated that Giulia’s car had no faults found after multiple inspections, including one by a Nissan dealership. They waived storage fees but Giulia ultimately sold the car at a loss.
Regarding Gemma’s case, Big Motoring World acknowledged a minor vibration was confirmed by a third-party inspection. Despite repairs, Gemma remained dissatisfied. Big Motoring World has since agreed to accept the vehicle’s return, issuing a refund and apology.
Big Motoring World stated they have sold over 120,000 used cars in the past three years and expect to sell 70,000 in 2025. They acknowledged that issues arise with second-hand vehicles and they are committed to fair resolutions. They have invested in customer support infrastructure and subscribed to The Motor Ombudsman’s Codes of Practice. They apologised to both customers and considered Gemma’s case resolved.
Source: BBC