Trust My Garage annual report shows high levels of satisfaction

Report marks a year since TMG became an official Consumer Code Approval Scheme

Trust My Garage annual report shows high levels of satisfaction
Trust My Garage reports positive consumer feedback in 2016 annual report.

In the past year, 98 per cent of consumers were satisfied that a Trust My Garage (TMG) member only carried out necessary or quoted work, and 97 per cent of customers were likely to use the member again, according to results from TMG’s online feedback system.

The overall satisfaction rate for TMG members over the last year was 88 per cent, based on a score calculated across ten questions consumers are asked when filling out the feedback form.

The report marks a year since TMG became an approved Consumer Code Approval Scheme (CCAS) under Chartered Trading Standards Institute, which gives customers extra reassurance plus additional consumer protection rights.

Listed garages benefit from being able to advertise their garage as backed by Trading Standards, as well as being automatically listed on the Trading Standards website.

Awareness of the TMG brand is also increasing, and consumers are beginning to realise the importance of their local garage belonging to a member of a Trading Standards backed trade association.

In response to the question “how important is it to you that the garage is a TMG member”, over 70 per cent of respondents answered “important”, “very important” or “I will only use a TMG member”.

To find out more about becoming a TMG member, follow the ‘more details’ link below or call 0845 305 4230.

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