VW denies its dieselgate fix causes breakdowns

Owners say they've been left with unreliable cars after VW's technical fix but the car maker denies any link

VW denies its dieselgate fix causes breakdowns
Hundreds of owners have complained about the VM's modification following the emissions scandal recall.

Claims that owners have suffered increased fuel consumption and reduced performance account for less than one per cent of cars, the VM has said.

A report submitted by the Volkswagen Diesel Customer Forum details instances where owners noticed increased exhaust smoke, excessive DPF regeneration, DPF failure and EGR failure.

However, VW had told Autocar: “Over 99 per cent of customers are satisfied with the application of the technical measures, which of course are carried out free of charge.

“As you would expect, we make it a priority to look at the vehicles of the very small proportion of customers who report any issues.”

VW also believes that a large portion of the vehicles with problems have been poorly maintained, with some even missing their factory-fitted DPFs.

It says this means many of the issues that have arisen are unrelated to the fix.

Despite VW’s denial of any issues following the technical fix, a number of GW readers have said their customers have been reporting issues with their VWs after they received the update.

‘Lack of power’

VW owner, Gareth told GW that he immediately noticed a lack of power following the fix.

He said: “[The] car regularly regenerated after the fix, used more fuel, had irregular engine tick over then the dreaded engine management light.

“I contacted the main dealer that carried out the update but they denied there was any link.

“I took the car to an independent garage who done a diagnostics test for free and confirmed the EGR valve.

“I contacted the dealer again but they would not accept any responsibility and wanted me to pay £79 + £1200 if the EGR needed changing.

“I declined this offer and, in the end, I payed £595 at an independent garage.

“Still VW are denying any responsibility refusing to refunded my £595, although they are now replacing EGR’S free of charge.”

‘Cheat technology’

One GW reader said: “Several I have MOT’d after the fix will not rev in the emissions test, even with the ESP off in gear and clutch depressed.

“Cheat technology is alive and well.

“With BMW, Mercedes, PSA Group you get a small reading on the test result but on VAG there’s no reading at all.

“Our customer was told by a mechanic at VW that they are not doing the fix just the paperwork because of the above problems.”

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1 Comment

  1. If you switched the ESP off held the clutch down they would rev they don’t any more.
    I tested a Captiva which had an exhaust full of soot, it revved but not even a hint of smoke strange that…..where did all the deposits come from ?.New transits seem to have an aversion to revving as well , Must have a faulty foot !

    Reply

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