The Independent Garage Association (IGA) is reinforcing its standpoint on improving business-customer relations in response to a survey that suggest motorists fear being ripped off on vehicle repairs.
New research from Click4reg suggests that four out of five people in Britain believe garages will deliberately overcharge on vehicle repairs.
It also found that three-quarters of road users believe mechanics use technical language to “confuse motorists in an attempt to fool them into further repairs or paying a higher bill”.
Related: Number of misguided motorists that avoid servicing over cost fears is “alarming”
In response, the IGA said that independent garages who are part of a recognised trade association or code of practice such as a Chartered Trading Standards Institute (CTSI) scheme, will explain everything clearly and be priced fairly.
Frank Harvey, IGA head of member services, said: “We understand that it can be disconcerting for motorists when the news tells of garages allegedly overcharging for work carried out.
“IGA members operate under a code of conduct Trust My Garage, which enhances the relationship between themselves and the motoring public.
Reality check
“Garages who deliberately overcharge customers are definitely the exception and not the rule, and it is understandable to be concerned.
“However, it must be made clear that whilst we are all concerned about being overcharged in many areas of our lives, the article referred to talks about motorists fears and does not state that motorists are actually being overcharged.”
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