Volvo launches pick-up and delivery for vehicle repairs and servicing

Owners can arrange agreed date for vehicle to be collected, serviced and returned with progress tracked on app

Volvo launches pick-up and delivery for vehicle repairs and servicing

Volvo has this week launched a pick-up and delivery service in the UK.

Reflecting the realities of the ongoing coronavirus pandemic, the so-called ‘Volvo Valet service’ offers customers a safe and contact-free option to have their car serviced or repaired, from the safety and comfort of their own home.

After customers contact their retailer for an appointment, the car is picked up from their home on the agreed date, serviced and returned.

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The Volvo Valet service also includes a special app, in which customers can track the whereabouts of their car in real time and are kept up to date with notifications about the progress of the servicing process.

Björn Annwall, head of EMEA at Volvo Cars said: “With the Volvo Valet service, we give customers the flexibility and convenience that they need in these challenging times.

“It is a great example of how at Volvo, we always put people’s wellbeing and safety at the centre of everything we do.”

App lets customers track the whereabouts of their car in real time.

Related: Next-generation Volvos to get fully autonomous tech

Kristian Elvefors, Volvo Car UK’s managing director, said: “Having trialled the service with a number of our retailers for several weeks, we are very pleased to be now introducing Volvo Valet across the UK.

“Along with our market-leading online sales platform and contactless car delivery service, this is another example of how we are adapting quickly to make our customers’ lives safer and easier.”

Related: All new Volvos to be limited to 112mph

Are you offering collection and drop-off services to your customers? Share your comments and experiences below.

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