New data from Hella Gutmann identifies the steering assistance module replacement as the most frequently outsourced job using their macsRemote service.
This service allows workshops to access remote expert assistance for tasks typically requiring dealer-specific tools.
Top 10 most ticketed macsRemote tasks
1. Steering assistance module replacement
2. Front radar module replacement
3. Front radar calibration
4. Front camera calibration
5. Headlight module replacement (single headlight)
6. Engine control module flash programming
7. Airbag module replacement
8. Key transponder programming
9. Remote diagnostic support
10. Adblue warning reset
“Through Hella Gutmann’s macsRemote device,” said Julian Goulding, Hella Gutmann’s Head of Sales, “garages gain access to our team of remote experts, who can help them complete jobs requiring dealer tools. Our top 10 shows the breadth of work Hella Gutmann is enabling garages to take on.”
Rounding out the top three most common remote diagnostic tasks are front radar module replacement and calibration. Other frequent tasks include camera calibration, headlight module replacement, engine control unit programming, and airbag module replacement.
Hella Gutmann’s macsRemote service bridges the gap for workshops lacking access to manufacturer-specific data or tools for newer vehicles. “Workshops can now connect remotely with our experts who can perform tasks using original equipment diagnostic tools,” explained Goulding.
The service offers a pay-as-you-go option and requires no ongoing licensing fees. “You simply connect the macsRemote device to the car and create a job ticket through the Hella Gutmann online portal. At this point, our technical experts can access all the vehicle’s electronic systems remotely and perform tasks using vehicle manufacturer diagnostic equipment.”
With no ongoing license charges, it is a cost-effective pay-as-you-go solution. “As well as meaning garages provide a more complete offering for customers,” said Julian, “workshops can also boost profits. Jobs can be carried out in-house at a competitive price, instead of being passed up or passed along. It’s a win-win for everyone.”
For more information, please click here.