Thinkcar strengthens technical support with new appointment

Colin Cooper joins the UK team to provide real-time fault diagnosis and assistance for workshops

Thinkcar strengthens technical support with new appointment

Leading diagnostics brand Thinkcar has enhanced its technical support services with the addition of Colin Cooper to its UK-based team. The appointment reinforces the company’s commitment to providing workshops and technicians with “best-in-class support,” which includes the ability to remotely access a technician’s diagnostic machine.

Cooper’s role will focus on offering real-time fault diagnosis and assistance, ensuring that technicians can resolve issues with minimal disruption and downtime. He commented that his goal is to support workshops “quickly and efficiently” to help them save a significant amount of time and frustration.

Alex Gillbanks, Owner at Thinkcar UK, stated that technical support is a “core part of what we do.” He added that workshops rely on the company to help them navigate complex diagnostic issues, and that Cooper’s expertise and hands-on experience will be a valuable asset to the team.

As diagnostic tools become more complex and access to vehicle data becomes more stringent, Thinkcar’s technical support offering continues to grow in importance. With this new appointment, the company is better positioned to provide the responsive and expert support that its customers rely on.

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