Family stranded on holiday after Citroën airbag recall

Motorist faces significant disruption and costs due to unsafe airbag fault in courtesy car

Family stranded on holiday after Citroën airbag recall
Image: Grok

Emma Drinkwater and her family were left stranded during a holiday at Silverstone following a safety recall on her Citroën courtesy car due to potentially unsafe airbags. The incident forced Ms Drinkwater to take additional time off work as she awaited a tow for her car and caravan back to North Yorkshire.

Ms Drinkwater described the situation as a “complete nightmare,” expressing frustration over potential lack of compensation. She highlighted the severe inconvenience, noting that her usual one-hour journey to care for her mother in Wakefield, 33 miles away, transformed into a six-hour round trip by public transport. This disruption also meant she had to arrange online food deliveries for her mother, who has kidney failure.

She voiced anger at the handling of the situation, stating, “They’ve sold people cars that are a risk to life with faulty parts and then we are the ones out of pocket having to pay for an issue that was their fault.” While Ms Drinkwater’s airbags have now been replaced, she acknowledged that many others face prolonged waits.

A spokesperson for Stellantis, the company owning Citroën, stated their primary focus is “completing the replacement of airbags in affected vehicles as swiftly as possible.” They acknowledged that “it is inevitable, with such a large number of vehicles affected, that customers could be inconvenienced in the short term.” Stellantis affirmed they are “deploying a variety of options to support mobility,” prioritising customers with the most urgent needs.

Source: BBC News

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