Customer supplied parts: consumers warned as fake parts campaign gathers pace

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This topic contains 8 replies, has 3 voices, and was last updated by  Brad 3 months, 1 week ago.

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  • #161837 Reply

    The Independent Garage Association (IGA) is this week warning motorists about the dangers supplying their own car parts to a garage for fitment. The t
    [See the full post at: Customer supplied parts: consumers warned as fake parts campaign gathers pace]

    #161867 Reply

    Kevan Shackleton

    We used to fit customer supplied parts of we had to but not any more in light of some prosecutions that we’ve been made aware of where the garage was deemed liable for the whole job

    #161868 Reply

    Peter Miles

    I simply refuse to now. There was a time (years ago) when I would do it but tell the customer that there was no guarantee on the repair but that no longer holds water, and probably never did!
    If you want your car repaired safely and correctly then I’ll do it for you. But if you’re going to moan that you can get the part cheaper off Ebay then get someone else to do it, or do it yourself. I’m not interested.

    #161872 Reply

    Myles

    Would you take your own steak to a
    restaurant and ask the chef to
    cook it?

    #162028 Reply

    Paul Arundale

    From what I experience regularly, it seems that the aftermarket parts supply of the motor industry is suffering from poor quality and incorrect specification parts, some sold as OE parts which is just not true! There needs to be a crack down on parts labelling by trading standards so everyone knows exactly what they are buying, garage owners and their customers alike.

    When did cheap parts become the priority and who decided this? It is just common sense that an engine sensor sensor that costs a tenth of the price of the original is probably not going to be as good!
    Also consider the long term cost of cheap parts, especially when garages have to warranty their work. Who looses out when you have change the same part several times and in some cases pay for the correct parts out of their own pocket to rectify the problem? Also consider the customers impression of the garage when this occurs, it’s not likely to be a good one. Who gains, cheap parts supplier, no one else!

    Do not fit customer supplied parts, you are responsible for the job and take on the liability of that part when you fit it. Is it worth it?

    #162173 Reply

    Martin Grimwood

    Had a guy (not a current customer) came in the other day wanting me to fit his own rear springs, when I said no he got fairly irate telling me how he thought garages were there to fit parts not be a “retail outfit” …. he would have done it himself but he couldn’t get the rusted bolts out … ha ha tough ti**ies

    #162378 Reply

    harold s
    Participant

    I feel the important point in all this is being missed. We have always advised that

    If we accept the part we are saying it is fit for purpose’
    if we fit the part we are taking over the warranty of said part(s)
    if we fit the part our public liability wont cover us

    we politely advise that it is not something we do as we would not take a meal to a restaurant and ask them to cook it for us.

    #163168 Reply

    Don

    Well said Harold S, my insurers asked me about fitting customer supplied parts years ago and told me the position of liability. They would cover the liability but the additional premium costs were a bit high……. I refuse all customer request to fit their own parts. . . .

    #163169 Reply

    Brad

    Simple really…
    If you fit it, you have to guarantee it, that’s the law.
    We’re to busy to mess around fitting crap parts that someone has brought from fleebay.
    Also, you will find that your insurance may not cover you if you fit someone else’s parts, so in the event of a claim, you could be left out in the cold.

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