Toyota RAV4 owner, Tim Curtis took his car to a main dealer following a recall but on collection technicians presented him with a visual inspection safety report, advising that the clutch required immediate attention.
However, unknown to the Toyota dealer, Tim’s car had recently broke down and his local mechanic fitted a new clutch just a week earlier.
Tim said: “I didn’t ask for the visual health check to be carried out.
“My car is fully serviced every year, so there would have been no need for such an inspection.”
He returned to his local independent that replaced the clutch but nothing was found to be wrong.
An independent inspection was then undertook elsewhere which agreed that an “acceptable repair” had been made but failed to agree with the Toyota main dealer.
A Toyota spokesperson told Car Buyer its dealer was standing by its findings “regardless of the fact that the clutch was recently replaced by a non-Toyota workshop”.
He added: “The dealer has offered Mr Curtis a second opinion in their workshop, given him independent advice and also fuel, all free of charge, but unfortunately Mr Curtis has lost faith with Hull John Roe.”
Tim said: “It angers me to think that customers could be passing over money for work that did not even need to be undertaken in the first place.”
Have any of your customers experienced a similar issue with a main dealer? Leave your comments below.