- This topic has 4 replies, 1 voice, and was last updated 5 months, 2 weeks ago by Alastair Mayne.
December 10, 2019 at 11:20 am #189202Mike Ruff, GW editorKeymaster
Millions of motorists are avoiding car maintenance over fears of unexpected problems, with many admitting that they avoid getting their car serviced i
[See the full post at: Number of misguided motorists that avoid servicing over cost fears is “alarming”]December 10, 2019 at 1:14 pm #189219Philip DunmoreGuest
This has been happening forever.
It’s why the MOT is necessary.
The simple truth is a lot of people cannot afford
To maintain vehicles properly.
This is getting much worse as vehicles become
More expensive to maintain and repair.December 10, 2019 at 1:44 pm #189220DougalGuest
A problem made worse by the owners lack of trust in the garage trade due to past experience.
Build the trust of the customers by advising them of a realistic time scale in which they need repairs carried out.
Treat them as you would like to be treated.December 10, 2019 at 1:46 pm #189221Auto ButlerGuest
This is something we recognise, I think the truth is, trust is an issue. I would be interested in how garages are countering this?December 10, 2019 at 3:37 pm #189222Alastair MayneGuest
Trust is important and there are no shortcuts to this, it takes a while to build up. However, if you have a good reputation with a loyal customer base this can help to give new customers confidence that you are trustworthy.
What I do find worrying about this is the fact that we are sharing the road with motorists who are unaware that their vehicles are dangerous. Let’s face it MOT test levels are pretty low and only ‘on the day’. Servicing should also be taking into account what condition things are going to be in in the future too. Plus, do people not understand that repairing something before it is broken is generally far cheaper (and far less dangerous) than waiting until it does break?