More choice is a good thing. If the service content is the same, and the price is the same, it’s the quality and the benefits that will allow the shopper to make an informed decision. Savva is right, too many garages rely on the customers perception of whats included in a service rather than telling them. Openness & honesty is the ONLY route back to profitability after COVID in this new marketplace. It’s worth nothing that not only do some garages do less than you expect, some garages will sell you, air /pollen/ fuel / plugs every year when they may only need doing every 4 years. The manufacturer tells the owner the schedule so we should all be working to that surely?
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