Almost 90 per cent of consumers say independent garages offer the greatest level of satisfaction based on their last experience, according to the latest consumer attitude survey results published by the National Franchised Dealers Association’s (NFDA).
The survey, which researches consumer attitudes towards servicing and repair in the retail automotive aftermarket, also found that two thirds of consumers believe the independent sector offers the greatest convenience.
The Independent Garage Association (IGA) said it is delighted, but not surprised, to see independent garages come out on top.
Stuart James, IGA director said: “The independents will always score highly with customer satisfaction due to their personal involvement in the way customers are treated, and in recent years efforts to improve perceptions of the sector have been very successful.”
The results also revealed that more than half of consumers use the internet for research and the NFDA believe this demonstrates that more needs to be done across the UK to raise awareness of internet bookings.
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