Independent garages top national chains and dealers, survey shows

Independents stand out against competitors for MOT work, brakes and parts replacement

Independent garages top national chains and dealers, survey shows
Independent workshops are favoured for their locality and convenience. Image: Bigstock.

Almost 90 per cent of consumers say independent garages offer the greatest level of satisfaction based on their last experience, according to the latest consumer attitude survey results published by the National Franchised Dealers Association’s (NFDA).

The survey, which researches consumer attitudes towards servicing and repair in the retail automotive aftermarket, also found that two thirds of consumers believe the independent sector offers the greatest convenience.

The Independent Garage Association (IGA) said it is delighted, but not surprised, to see independent garages come out on top.

Stuart James, IGA director said: “The independents will always score highly with customer satisfaction due to their personal involvement in the way customers are treated, and in recent years efforts to improve perceptions of the sector have been very successful.”

The results also revealed that more than half of consumers use the internet for research and the NFDA believe this demonstrates that more needs to be done across the UK to raise awareness of internet bookings.

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2 Comments

  1. Regarding the 4-1-1 mot the government want to bring in, the number of cars that come into our Mot centre and have no oil in the engine is crazy as no one even opens the bonnet to check any levels so if they go 4 years I can see a lot of engine failures as well as dangerous cars and that won’t save the motorist money, and don’t forget there will be a lot of mot station closures and unemployment as well as the government bringing in less tax and vat, so this is just a way of the general public voting for them again, a lot of motorists don’t care about advisories also as long as they have the mot pass, and regarding the diesel emissions problem we get diesel cars and vans coming in for the first 3 year mot and the majority fail the emissions so these cars and vans will still be polluting for another year before the mot is due. One other thing is that most mot stations charge discount mots, the recommended mot fee is £54.00, we charge £35.00 and has been this price for about four years so I can see the discount mot no more costing the motorist more.

    Reply
  2. Regarding the 4-1-1 mot the government want to bring in, the number of cars that come into our Mot centre and have no oil in the engine is crazy as no one even opens the bonnet to check any levels so if they go 4 years I can see a lot of engine failures as well as dangerous cars and that won’t save the motorist money, and don’t forget there will be a lot of mot station closures and unemployment as well as the government bringing in less tax and vat, so this is just a way of the general public voting for them again, a lot of motorists don’t care about advisories also as long as they have the mot pass, and regarding the diesel emissions problem we get diesel cars and vans coming in for the first 3 year mot and the majority fail the emissions so these cars and vans will still be polluting for another year before the mot is due. One other thing is that most mot stations charge discount mots, the recommended mot fee is £54.00, we charge £35.00 and has been this price for about four years so I can see the discount mot no more costing the motorist more.

    Reply

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