MAM users leave positive feedback in satisfaction survey

MAM Software publishes results of its annual survey

MAM users leave positive feedback in satisfaction survey
2017 customer survey returns positive results and comments about MAM's products and services.

Survey respondents have praised MAM support staff courtesy, with 94 per cent expressing they were ‘very’ or ‘quite’ satisfied.

89 per cent of respondents were satisfied with staff professionalism, with respondents saying staff were ‘always happy to help’ and had ‘good levels of patience’.

82 per cent expressed positive satisfaction with staff’s ability to explain clearly and 88 per cent were ‘very’ or ‘quite’ satisfied with willingness to help with issues.

Survey participants left comments saying staff were “very efficient and reliable”.

82 per cent of respondents stated they were satisfied with their last call with MAM support.

80 per cent were satisfied with the time taken to answer the phone, with customers praising MAM support for ‘regular updates on cases’ and ‘solving most problems quickly’.

Overall, 77 per cent of respondents expressed that they were satisfied with the services they had received in the last 12 months, one saying that MAM “provide attentive customer care and staff are very helpful with issues raised”.

85 per cent expressed that they were likely to remain an MAM customer going forward.

Also, seven out of ten survey participants said that they were likely to recommend MAM to other people.

Robin Darnell, operations director at MAM Software, said: “Our reputation is very important to us, and we’re thrilled that our customer base is happy with the service we provide.

“We will continue to work with the feedback we have received and continue to strive to improve our products and services.”

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