TechMan, the garage management system built by an independent garage, say their TechView tablets are proving the single biggest attraction of the system during product demonstrations.
“TechView delivers quicker process and better output by giving technicians a single place for accessing information which they can take to the job,” said Leo Freebairn, TechMan’s national sales manager.
“It’s a huge time-saver as TechView removes the need to leave the workshop.”
TechView works on Android, iOS, Microsoft and more, meaning any tablet or mobile device with internet connectivity can be used by workshop technicians – or mobile service staff – to view and complete information.
“Accessible to independents”
Removing paper from the workshop has been shown to deliver real-world benefits as TechView ensures all customer and job information is available and fully up-to-date.
“Technicians can add mileage, or link back into the vehicle history whilst they’re working to save hunting for old information, and as work progresses, TechView gives ‘parts in’ alerts too,” said Leo.
“Overall it makes that dealer feel accessible to independents,” said Leo.
TechView connects back to TechMan in real time, so follow up activity on advisories set by technicians can be taken on and managed by customer-facing staff immediately or after the car has left the workshop.
Garages within the TechMan network will typically set £10,000 to £15,000 of new advisory work per month to follow up on after going live.
Customer Millers Garage, who saw their business efficiency leap from sixty per cent to over ninety per cent after implementing TechMan, have TechView on technicians’ iPads to access job sheets, service check or EVHC sheets.
“Notes for customer communication, invoicing or staff are now all added through TechView, along with details of parts used,” said workshop manager Shaun Miller.
“We photograph any defects, add those to the job sheet and then email to customers.”
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