The DVSA has recently highlighted the great job garages do for their local Customer, indeed the statistics from the vehicle safety campaign toolkit referring to a SAFE check programme to prove how great customer service really works.
Now, many garages are nervous about doing additional safety health checks on their customers cars.
This reticence typically falls into one of three categories:
- Not what Customer expects of us – We fix what we are asked to.
- Unearthing more problems – We tell them and then it is our fault.
- Creates an impression we are looking for work – Keep it safety related and ‘show’ them the results.
Imagine being able to address all three points in one activity; having the ability to show a customer the results of any visual inspection will significantly build trust and help you win further confidence with your Customers.
This could take the form of a picture or short video, and most smart phones now perform these functions very well.
Fourmative uses a simple tick sheet health check for garages to use with most average cars being covered.
The tick sheet covers basic visual only inspection items and includes a check on bodywork for noticeable damage/scratches.
Visually, you will be able to show your customers your professional inspection on:
- Fluid levels; oil, brake fluid, power steering, screen wash
- Tyre condition and tread depth
- Foot pedals
- Dashboard warning lights
- Horn function
- Wipers and screen
- Battery condition
- Seat Belts
- External bodywork checks
How many of us remember the old adage, “If you always do what you’ve always done, you’ll always get what you always got”, so today, right now, consider a change to what you do.
If you are considering using a check sheet to look at components and condition, then contact us.
We provide self-carbonating pads of 50 check sheets with your company details with an option to add your company logo or a fully bespoke service tailoring all content to suit your business needs.
Just send us your logo and we do the rest. You will have the check sheets with you in 48 hours.
Select ‘more details’ below to claim now.