MG and its dealers gain accreditation to The Motor Ombudsman

MG Motor UK joins 40 other manufacturers signed up to the Code of Practice

MG Motor UK and its nationwide dealer network gain accreditation to The Motor Ombudsman

The Motor Ombudsman has announced that MG Motor UK and its dealer network have gained accreditation to three of the body’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.

As a manufacturer, MG Motor UK is accredited to The Motor Ombudsman’s New Car Code, joining 40 other brands that abide by the Code of Practice.

Being signed up to the Code underlines the marque’s commitment to delivering high standards of service, beyond those required by law, in relation to the supply of new cars, and the cover provided by MG’s comprehensive seven-year warranty. Obligations include providing vehicles that are of the expected quality, using honest and accurate advertising, presenting warranty documents in clear and plain English, and adopting swift and cost-effective customer complaints handling procedures.

Similarly, consumers have the reassurance that MG’s 160 dealerships are accredited to The Motor Ombudsman’s Motor Industry Codes of Practice for Vehicle Sales and Service and Repair. The Vehicle Sales Code, which is applicable to franchise or independent retailers selling new and used cars, stipulates guidelines to ensure sales transactions are in line with industry best practice. These span the use of transparent wording and the supply of clear documentation to consumers, to the provision of accurate advice to prospective and existing car owners.

Furthermore, the accreditation of MG dealerships to the Service and Repair Code means the vehicle manufacturer’s authorised repairers have also agreed to follow the standards contained within this Code. Amongst other obligations, businesses have pledged to use open and transparent pricing, the provision of invoices that match quoted costs, to complete any work as agreed with the customer, and to employ competent and conscientious staff that act in the best interests of vehicle owners.

Accreditation also gives businesses the right to use The Motor Ombudsman and the Chartered Trading Standards Institute (CTSI) Approved Code logos on customer-facing literature and online assets, and to enjoy amplified brand exposure through marketing initiatives, and on The Motor Ombudsman’s website and popular online Garage Finder and customer review portal.

Sureyya Cansoy, head of business services and engagement at The Motor Ombudsman, said: “As a business that clearly demonstrates a customer-centric philosophy, and that strives to deliver the very best service and product range for motorists, MG is a valued addition to our Codes portfolio, and we look forward to working closely with them.”

MG Motor UK’s commercial director, Guy Pigounakis, added: “Having first-hand access to information and counsel from a leading authority in the automotive sector will add significant value to our business and customers, and will ensure that our complaints handling procedures are always at the forefront of best practice.”

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