LKQ Academy data highlights knowledge gap among technicians

Diesel system repairs the most common reason for calling the technical helpline

LKQ Academy data highlights knowledge gap among technicians

New data from LKQ Academy – the automotive training platform from LKQ Euro Car Parts – has revealed the areas where technicians’ knowledge and skills might benefit from a top up.

LKQ Academy at LKQ Euro Car Parts, which is responsible for the training provision of technicians in the aftermarket, has analysed inbound calls to its technical helpline since the start of the year.

The LKQ Academy technical helpline helps customers to resolve problems that eat into workshop productivity. The helpline receives more than 1000 calls per month and the data has revealed there are common trends that lead technicians to call in or use the online support system.

Diesel system repairs the most common reason for technicians using the service, making up 35 percent of all enquiries, followed by petrol and electrical issues both accounting for around 15 percent.

The helpline data is consistent with the technicians’ scores in the LKQ Academy skills assessment – free to anyone looking to assess how they fare against their peers in the industry.

Diesel and petrol test scores were the lowest overall in the first quarter of the year, with technicians achieving an average result of 32 percent. The test also highlighted that many need to top up their skills on electrical systems, as results in the category were only slightly higher at 47 per cent.

Bob Wiffen, workshop solutions director at LKQ Euro Car Parts said: “Workshops have been evolving and adapting over recent years to keep up with changing regulations and new technologies. While it’s right that upskilling in diagnostics, ADAS and hybrid/EV is a focus, it’s important not to overlook the basics.

“Petrol and diesel engines will be commonplace on our roads for a long time yet, and it’s important technicians can complete every job on them effectively and efficiently.”

LKQ Academy courses cover everything from technical skills to business support and management. Individual and workshop-level memberships are available as a cost-effective means of buying multiple in-person and online training days across a 12-month period..

Bob Wiffen added: “Put simply, through our technical support provision, it’s like we’re putting a team of Master Technicians in our customers’ workshops, whenever they need them. One call to the helpline can save hours tracing an elusive component failure, helping to increase profitability and customer satisfaction.

“Training is fundamental to garages and bodyshops looking to stay ahead of the curve. And with the extra services we offer, LKQ Academy members have even more of a competitive advantage.”

Click here for more information on the LKQ Academy.

Have your say!

0 1

Lost Password

Please enter your username or email address. You will receive a link to create a new password via email.