MAM completes Autocat clutch kit product code update

Improved descriptions make it easier for counter staff to supply the right product to customers

MAM completes Autocat clutch kit product code update
The recently completed update has already received positive feedback from catalogue users.

MAM Software has announced the successful completion of its data update in Autocat, which enables users to better identify the correct type of clutch kit.

MAM has been introducing improved descriptions and product codes within the electronic catalogue over recent months following feedback from users.

The update makes it simpler to identify the correct product when multiple options are available for the same vehicle.

For example, the changes more effectively clarify conversion type kits, which are used to convert one type of clutch into another.

Autocat is MAM’s electronic parts catalogue, optimised to assist motor factors and automotive parts retailers in finding and comparing components from multiple suppliers.

The system uses a web-based retrieval technology so the latest information is always available.

Andrew Tuby, director of Car Spares Distribution Ltd, explained that the change has made a big difference to counter staff, while also helping to improve customer satisfaction.

“The most important part of the supply chain for us is the person on the parts counter – it is up to them to make sure the customer goes away with the correct product.

“The previous descriptions were confusing for counter staff, but since this recent update, they are able to narrow down their search much quicker and easier.

“This gives staff greater confidence in the results they retrieve from Autocat, and ultimately the product they are selling to customers,” Andrew added.

Tony Mason, MAM’s sales manager for data and e-commerce products, said: “We have already received positive feedback on the updated descriptions from suppliers and users alike.

“This latest project reaffirms MAM’s commitment to improving the functionality of its products.”

To find out more, select the ‘more details’ link.

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