The DVSA has said its focus is on the recovery of its services, the reduction of its backlog and on ensuring a sustainable position for its finances in its latest corporate report published this week.
The document, which sets out its plans between April 2021 and March 2022, revealed a five per cent increase from 2020 to 2021 on the number of MOT cases it acts upon, targeting the most serious fraud, dishonesty and negligence cases.
The report also revealed an 80 per cent target for MOT centres satisfies with the service the DVSA provides and an ambition of handling 70 per cent of call within 30 seconds.
Following a Department for Transport heavy vehicle testing review, the DVSA has confirmed it will carry out recommentdations raised.
The review identified six areas for future work, including how testers are scheduled and how easy it is for vehicle operators to book MOTs.
Related: Petition calls for industry support and action plan to correct ongoing effects of last year’s six-month MOT exemption
The DVSA will work with vehicle operators and authorised testing facilities (ATFs) to prioritise where improvements and develop and implement an action plan.
A DVSA spokesperson said: “We need to keep in step with customer expectations, technological innovations, and new ways of working.
“Before the COVID-19 pandemic, we were already facing a period of rapid change. As we emerge from the pandemic, we’ll continue to improve the experience for our customers and help the country build back better – being fairer, safer, stronger and greener than before.”
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