2,000 miles clocked-up on car during five-month garage visit, customer claims

Dealership offers 'gesture of goodwill' after admitting it did not keep owner updated with the number of miles driven for diagnosis and repair

2,000 miles clocked-up on car during five-month garage visit, customer claims

A motorist has taken to sharing his garage story with the Mail Online, claiming the mileage on his Nissan Navara shot up from 25,145 to 27,216 during the five months it took to fix a DPF-related issue.

Phil Chatburn, 52, dropped off his car at a Bristol Street Motors dealership in April.

When he collected it in September, he discovered an extra 2,000 miles on the clock.

He also reported damaged bodywork and a “screeching sound” coming from the front wheels.

On calling the RAC, he also discovered major wear on the brake pads and discs.

Returning the car to the garage, he was handed an invoice for £1,200 to pay for the extra repairs, MailOnline reports.

Related: Dealer fined after knowingly selling unroadworthy car

He said: “I could have driven to Edinburgh and back four times to run that mileage up.

“They said they were test-driving the car but how can you rack up that kind of distance? It doesn’t make sense.”

A spokesman for the dealership said: “We acknowledge we did not keep Mr Chatburn up to date with the number of miles driven by technicians to ascertain a confirmed diagnosis and to enable a part to be ordered and fitted, which has resolved the fault.

“Therefore, as a gesture of goodwill we will make a payment to cover the mileage costs and we will arrange for the bodywork damage to his car to be repaired.”

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