Kwit Fit quote student over £600 to repair non-existent air-con

Brighton student was quoted repair costs for air-conditioning machine that her car does not have

Kwit Fit quote student over £600 to repair non-existent air-con
19-year-old broke down into tears after quotation. (Stock image).

Kiwk Fit provided a student with a £685 air-conditioning quote, despite the vehicle not even being fitted with the machine.

Stevie Stowell, a student from Brighton, was told her Citroën C1 would need its air conditions repaired after a warning light appeared on her dashboard.

Luckily her father, Dean, sought a second opinion, where he was informed that the car does not have air-con, reports the Daily Mail.

Stevie explained: “I have no knowledge of cars, so I just trusted that they’d got it right when they said I needed to pay to get the air conditioning fixed.

‘I was so upset when I heard; I don’t have that kind of money, I’m a student with a part-time job at Topshop.”

“I felt helpless, I was wiping tears off my face; that car is my lifeline.”

Her father added: “When she was told how much she would have to pay she burst into tears.

“I tried to console her, I was at Piccadilly Circus at the time, but I took the rest of the day off to come and pick her up because she was in a right state.

“She thought her car was kaputt.”

“Genuine mistake”

Kwik Fit has reimbursed the 19-year-old the £50 fee it charged her for the diagnostics tests, and also apologised to her father.

A spokesperson for the fast fit commented: “This was a genuine mistake for which we fully apologise.

“We made a misdiagnosis which led to incorrect information and a wrong quote being given to Mr Stowell.

“Unfortunately it was not picked up when we got a price for the part from our supplier, it would usually be flagged if a particular vehicle doesn’t require the part in question.

“Clearly if we had started the work we would have quickly seen that it was not an air conditioning issue, and would have provided the right advice.

“However, we understand that this is of little comfort after the event, which is why we apologise to Miss Stowell and have refunded the cost of the diagnostic test.”

Let us know your thoughts in the comments below.

Home Page Forums Kwit Fit quote student over £600 to repair non-existent air-con machine

This topic contains 9 replies, has 3 voices, and was last updated by  Peter davidson 1 week, 1 day ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #151859 Reply

    jim walker

    Mmmmmmmm, diagnosed an air con problem, they must be brilliant or have magical powers or as I suspect are just a bunch of no good useless con artists, full of bull poo, as are most of the fast fit fraternity.

    #151864 Reply


    The issue being that the staff are not adequately trained/qualified, some struggle to change light bulbs and batteries and seemingly cannot understand the diagnostic equipment they use. I note their recent announcement to offer a DPF cleaning service, irrespective of who the 3rd party is they still have to remove and replace the things and its not just about clamping the unit back on again!

    #151869 Reply

    Joe Brookshaw

    I had a customer who went in with a puncture repair and came out with a quote for£1600 was told car was not road worthy we at Brookshaw motors checked and carried out repairs to make it safe to be on the road for £220 ,they are a rip of ,the mechanics can earn up to £500 a month on bonus for selling parts not required I no this as a family member works at a fast fit firm which I won’t name

    #151870 Reply

    Peter Miles

    I could fill this page with stories of things I’ve personally dealt with caused by quick-fits. Why anyone would ever to go to them, apart from tyres, is just beyond me.

    #151872 Reply


    i was phoned by a customer on day he had put his car in for a oil and filter change then i would not start the car is still on there ramp the muppets had went in with a scanner and turned off his immobiliser on the car it would not start all you had to do was reinigalise the the system they did not have a clue and when i handed them a bill for this they were less than impressed but it was there blunder they should not off been in that system all they had to do was reset the oil light but is was a manually set that is how much they new

    #151874 Reply

    Peter davidson

    Really!!!! There is no way you can misdiagnose a car without air con fitted. This is another blatant lie by a company that lies, cheats and encourages its staff to lie, cheat and deceive the public. My only possible explanation is they employee complete idiots who do not know what an air con system is. As a garage owner, these guys are destroying our credibility, one thinks another visit to TV to show how bad they are. I encourage the owner of the car to report and prosecute this garage for fraud and deception. PLEASE do not let them off the hook !!!

    #151884 Reply

    Danny Trigg

    I like how they try and pass the butt to the suppliers ““Unfortunately it was not picked up when we got a price for the part from our supplier, it would usually be flagged if a particular vehicle doesn’t require the part in question” – They cannot even take responsibility for there actions very poor

    #151893 Reply


    Kwik fit in widnes told my sister in law she needed new shocks all round but my brother smelled a rat as they had been replaced less than 12 months earlier with performance parts. On inspection there was nothing wrong with them. Seems they Saw woman driver and tried to take her to the cleaners.

    #151900 Reply

    Neil Skuse

    Why anybody in their right minds would use these inept and clueless centres is beyond believe.
    The industry is fully aware how these branches make their wages.upselling to their customers.
    Not to mention the quality of work.
    The public are their own worst enemy as they keep going back for more.

Viewing 9 posts - 1 through 9 (of 9 total)


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