How to cash in on VM recalls

TecRMI gives independents new opportunities with the launch of Technical Service Bulletin which monitors VMs

How to cash in on VM recalls
General manager of TecAlliance, Shaun Greasley.

VM recalls can provide independent workshops more work thanks to TecRMI, a provider of technical service and repair data.

Volvo has recently recalled more than 7,000 of their UK models, due to faults with their software and Renault has had to recall 15,000 vehicles fitted with their 1.5-litre dCi engines, due to recalibration of the engine control unit.

TecRMI, which is part of the TecAlliance group, offers users an option to access additional information held within its data that details manufacturer recalls, as well as any additional repair instructions that may have been issued post the vehicle’s production, this feature is known as the Technical Service Bulletin (TSB) option.

With TSB, workshops can check the system to find out if there has been a recall or a service addition on a vehicle which is in for a service – you can also check to see if it’s already been carried out.

Revenue opportunity

Shaun Greasley, general manager for TecAlliance UK and Ireland said: “By adding the TSB option to the standard TecRMI package, workshops are able to directly access internal vehicle manufacturers’ bulletins, service notices and recalls, including current changes being made to vehicles.

“Each function provides the user with a service action, which states the fault symptom, the cause and the solution.

“It also lists the parts that are required to complete the job, along with their part numbers and any special tools that are needed.

“With this option, workshops using a customer database can proactively target their customers with a specific recall message, which could contain crucial safety information.

“If, on the other hand, they operate without a customer database, the system can still be interrogated to search for relevant recalls on vehicles that are in the workshop on the day.

“In the same way, the service notice element allows the workshop to remain fully up-to-date with any new developments to an existing service schedule or with a particular amendment that needs to be made due to an unforeseen component reliability issue.”

For more information about TecDoc or TecRMI, call 01829 752888, email: [email protected], or select ‘more details’ below.

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