HYUNDAI launches industry-first online service and repair plan platform

Alternative to fixed priced plans will soon be available to all drivers "no matter the age or the mileage"

HYUNDAI launches industry-first online service and repair plan platform
Is this new online platform, which allows customers to select preferred service and repair options for their vehicle and choose payment terms, a threat to independents?

Hyundai Motor UK has launched an industry-first online service and repair plan platform which allows customers and dealers to build tailored packages based on driving habits, vehicle age, mileage and usage.

Moving away from the traditional ‘fixed price’ service plan options, Hyundai’s innovative new offering will allow customers to access a plan that is priced based on their individual requirements.

Customers can choose to pay for their chosen plan either upfront or spread over the year in monthly payments.

The system incorporates discounted MOT and service campaigns.

It also offers the functionality to include maintenance items such as tyre replacements.

Nick Tunnell, Hyundai Motor UK aftersales director, said: “We believe that the new platform will give drivers the opportunity to create bespoke service plans based on their individual vehicles and lifestyles.

“No matter the age of their car, or the mileage, customers will be able to access a suitable service and repair plan at a tailored and competitive price – offering peace of mind and an alternative to the ‘one-size-fits-all’ fixed priced option that tends to be the norm across the industry.”

Related: Netflix-style subscription for cars launched in UK with all-inclusive package

Director at eDynamix, the company which helped develop the system, Iain Nickalls said: “OEM service plans have, in the past, been sold as a capital cost purchase, mainly on new vehicles and often tied into the purchase finance agreement.

“Customers were typically buying a number of services, not a service plan tailored to their own driving style and ownership requirements.

“Through the new platform Hyundai are not only allowing their customers to self-serve through the online portal, but they are also adopting a more customer-centric model, providing plans that are bespoke to each individual Hyundai customer.”

Share your comments below. Do you believe such service plans could be a threat for independents?

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