Nicholas Seal of Farnborough, has spoken out about what he claims to have been a ‘botch-job’ by the RAC who have refused to pay for rectification work.
Speaking to Car Buyer, Nicholas said: “I called the RAC after the brakes on my 2001 Mercedes CLK 430 went hard and my engine started to run rough.”
The RAC technician reportedly told him that there was a loose vacuum line hanging down the back of the engine and said he had a spare that would allow Nicholas to drive to the nearest garage for repairs.
However, the replacement vacuum line didn’t immediately fit and Nicholas claims that the RAC technician took out a screwdriver and a hammer to forge a bigger hole for the pipe.
“The next day the garage discovered that there had been damage to the inlet manifold,” explained Nick.
“I was told I’d need an entirely new manifold, at a cost of £1,223.
“Another RAC technician came out, and was shocked by the damage that had been caused by his colleague.”
However, the RAC told Nicholas that there wasn’t enough evidence to prove the RAC technician caused the damage.
In a statement, an RAC spokesperson said: “As our patrol’s temporary repair appears to have inadvertently caused damage to the manifold of Mr Seal’s vehicle, the RAC is covering the full cost of repair and providing a hire car while the work is carried out.
“We would like to apologise to Mr Seal for the inconvenience caused.”