Ivor Searle explains why service matters

Customer service is important to consider when sourcing major units

Ivor Searle explains why service matters

Cambridgeshire-based Ivor Searle is an independent remanufacturer of automotive major units which offers workshops an all-makes range of petrol and diesel engines, cylinder heads, gearboxes and turbochargers for cars and LCVs.

Products cover over 90 percent of the UK vehicle parc and the range is constantly being extended. Established for over 75 years, Ivor Searle serves over 1,500 automotive distributors across the UK and overseas.

Alongside product quality and engineering excellence, customer service is central to the remanufacturer’s focus on providing workshops and their customers with automotive products produced to the highest standards, as well as the service and technical support they expect.

Good customer service is vital to the success of any business in terms of the goods and services they provide and their interactions with new, existing and potential customers alike.

This is particularly relevant in the automotive aftermarket, where a supplier’s swift response can make all the difference in helping workshops to secure repair work and get their customers back on the road as soon as possible. Be they a private motorist, fleet driver or a LCV user, fast turnaround reduces vehicle downtime and reflects good service which ultimately leads to referrals and repeat business for the workshop.

With this in mind, Ivor Searle holds comprehensive stocks to ensure first class customer service and minimum vehicle downtime and provides free next day UK mainland delivery on stock items ordered before 3.30pm.

The remanufacturer also to make the exchange process for major units as easy as possible for workshops and provides purpose-designed cradles for the delivery of engines and return of the exchange unit to ensure the process is safe and straightforward.

In terms of customer support, Ivor Searle’s highly experienced sales team handle around 600 telephone enquiries per day, supporting workshops throughout the UK, alongside a growing number of customers in mainland Europe and Scandinavia.

A full e-commerce website has also been introduced which enables workshops to gain quotes quickly, check availability and place orders online. Featuring a VRN look-up facility, as well as search by vehicle make, model or engine code, the website also includes a host of information, such as technical details and major unit installation instructions.

Service also matters when it comes to warranty protection. To guarantee peace of mind, all Ivor Searle engines, cylinder heads and gearboxes are covered by a transferable 12-month unlimited mileage parts and labour warranty, while a two-year warranty covers all turbochargers.

Products are also supplied with pre-installation guidelines for the workshop and model-specific instructions where required. In addition, all Ivor Searle professionally cleaned DPFs are provided with an inspection report and carry a no quibble 12-month unlimited mileage warranty.

To find out more contact Ivor Searle on 01353 720531.

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