The Motor Ombudsman welcomes Fix Auto UK to its service and repair code

Nationwide network accredited to Motor Industry Code of Practice for Service and Repair

The Motor Ombudsman welcomes Fix Auto UK to its service and repair code
Ian Pugh, Fix Auto UK managing director with Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman.

The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has announced that Fix Auto UK’s nationwide network of body repair centres has gained accreditation to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Service and Repair.

All of Fix Auto UK’s 107 wholly owned and franchise partners, which stretch from Penzance in the south, to Inverness in the north, have committed to operate in accordance with the recommended standards and guidelines stipulated by the comprehensive Service and Repair Code.

Over 7,500 garages, repairers and MOT stations across the UK are signed up the long-established Code of Practice, which is designed to ensure that consumers receive an honest and fair service when work is undertaken on their vehicle.

Accredited businesses also commit to the use of clear and accurate advertising, open and transparent pricing, employing qualified staff that act in the customer’s best interests, and having a swift complaints handling process in place should something go wrong.

Accreditation to The Motor Ombudsman’s Service and Repair Code means that Fix Auto UK repair centres will be able to take advantage of, amongst other benefits, the exclusive use of both The Motor Ombudsman and CTSI-approved logos on their premises, websites and customer-facing literature, support and assistance from the Ombudsman’s dispute resolution service, an individual profile on The Motor Ombudsman’s popular online Garage Finder to help drive additional leads, and added exposure through joint marketing initiatives.

Related: Ron Gainsford OBE appointed chair of The Motor Ombudsman’s board of directors

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “We are delighted to welcome the Fix Auto UK network to our Motor Industry Code of Practice for Service and Repair.

“With over 100 new Fix Auto UK repairers gaining accreditation, this once again expands the extensive coverage of our Code offered to consumers across the UK.”

Bill added: “It equally demonstrates to motorists that, regardless of where they are located, they have the reassurance that every Fix Auto UK centre is striving for the very highest standards of work and service, and that they have embraced the recommended operating guidelines set out in our comprehensive and long-established Code.

“This is a very exciting start to the year, and we are very pleased to be a part of the Fix Auto UK journey.”

Ian Pugh, managing director of Fix Auto UK, said: “We pride ourselves in delivering what we believe is an industry-leading customer journey.

“Becoming accredited to The Motor Ombudsman’s Service andRepair Code further sets our network apart from the competition by ensuring that every Fix Auto UK repairer across the country is operating in accordance with the best practice guidelines laid down by the Code of Practice.

“Furthermore, in the rare event that we are unable to resolve a dispute directly with a customer, motorists have the peace of mind that there is a completely free automotive industry-specific impartial dispute resolution provider to turn to help conclude a dispute quickly and fairly.

“We look forward to working closely with The Motor Ombudsman and to enjoying the many benefits that this accreditation brings to our rapidly expanding Fix Auto UK portfolio.”

Home Page Forums The Motor Ombudsman welcomes Fix Auto UK to its service and repair code

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  • #207227 Reply

    The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has announced that Fix Auto UK’s nationwide network of body repair centres has
    [See the full post at: The Motor Ombudsman welcomes Fix Auto UK to its service and repair code]

    #207229 Reply
    Meat-Head
    Participant

    Weird, just posted, gone into cyberspace!

    #207378 Reply
    Meat-Head
    Participant

    Will try again!

    Search “motor Ombudsman trust pilot” on google read a few
    Then you will understand they are self serving self centered. Money grabbing fuds, which Are part of smmt, who are also self serving, self centrred money grabbing fuds, with NO PARKING SPACES!

    Motor Ombudsman blocked me on twitter for repeating what someone said!

    So chances are waste of time. Looking at it another way, to keep this
    Simple you have two blokes or women or non binary (digital) people boxing each
    Others brains out, yes you need a referee. To see the bigger picture.

    Joining ANY Ombudsman’s service is like saying “we sold you a duff car, we pay these people to tell you to FRO”. Which reads of trust pilot happens!

    #207390 Reply
    Rob
    Guest

    The “ombudsman” service of the last 10years or so has been completely unfit for service. it is clearly taking a bung or two and has been for some co0nsiderable time. Google “ombudsman reviews” and they will have a worse reputation then the companies many of us are complaining about. Like most politicians these days a brown envelope full of cash clearly goes a long way. I cant recall the time any ombudsman found in favour of the victims of corporate scams. No justice there.

    #207391 Reply
    Rob
    Guest

    The “ombudsman” service of the last 10years or so has been completely unfit for service. it is clearly taking a bung or two and has been for some co0nsiderable time. Google “ombudsman reviews” and they will have a worse reputation then the companies many of us are complaining about. Like most politicians these days a brown envelope full of cash clearly goes a long way. I cant recall the time any ombudsman found in favour of the victims of corporate scams. No justice there.

    Better by far to start using small claims courts against the crooks. They dont like it uppem.

Viewing 5 posts - 1 through 5 (of 5 total)

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