BTN Turbo explains what they do when they receive a warranty claim and how they go about resolving it.
BTN start by checking the part number to ensure the turbo is not a counterfeit unit.
Sometimes the fault is obvious, such as damaged turbine blades and vanes.
The blades rotate at up to 360,000 rpm which means even a tiny part sucked into the turbo can cause terminal damage.
The majority of failures are oil-related, and diagnosis usually requires BTN’s specialist test equipment.
BTN take photos to show how the parts are damaged, and their report explains the cause – usually oil contamination, starvation or leaks.
If the fault is down to the manufacturer, they will replace the straight away.
All turbos supplied by BTN are 100 per cent OE, and come with a two-year warranty.
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