Garage Hive announces Vehicle Visuals integration

Garages can offer customers clear visual explanations of vehicle faults

Garage Hive announces Vehicle Visuals integration

Garage management software Garage Hive has announced a new integration with Vehicle Visuals to boost garage customer service levels.

Vehicle Visuals provides a wide range of high-quality explainer videos for automotive repair and maintenance tasks.

Service advisors can now offer customers clear visual explanations of vehicle faults in an easy-to-understand manner. They show how parts function and illustrate the potential consequences when they fail.

“With the integration of Vehicle Visuals, Garage Hive workshops gain a powerful tool to further enhance their communication with customers,” said Ray Dilsons, managing director of Garage Hive.

“Advisors can now easily add relevant explainer videos to items identified by a technician as needing attention.”

Subscription to Vehicle Visuals is now available through Garage Hive. Users can link Vehicle Visual videos directly to their service packages. It means videos will automatically be included for common repair tasks to enhance workflow efficiency.

Ray added: “It’s about streamlining the entire process. Garage Hive ensures a smooth flow of information, allowing for prompt customer communication and approval processes.

“Our integration with Vehicle Visuals aligns perfectly with our commitment to providing innovative solutions that enhance the customer experience and drive business success for our clients.”

This new integration adds to Garage Hive’s extensive list of partners, which includes well-known suppliers such as LKQ Euro Car Parts, GSF Car Parts, Vostel, TScan, Dojo, Humm, Pay360 and Autodata.

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