With ServiceSure making a real impact throughout all the garages who’ve signed up to the scheme, GSF Car Parts has been piloting it latest training programme to take customer service to the next level.
The first pilot training session was back in July 2023, and the company has seen fantastic results from all those who attended, with brilliant feedback all round.
Following the initial session in Chester, GSF moved to a more central location and held its second event in Stoke-on-Trent. A paid event at £99 saw another really positive response, with lunch, refreshments and a goodie bag all received throughout the day.
Automotive professional Mike Smallbone is delivering the training content, with GSF’s Ben Spencer on hand to inject real life examples and scenarios of how our customers can benefit from ServiceSure. The whole course is designed around improving customer service skills and retaining a strong customer base, as well as growing profit margins and the negotiation process to create a better professional experience for everyone.
For the penultimate session of 2023 GSF stayed in the West Midlands, with Solihull’s Village Hotel hosting the company in November, before heading south to Hemel Hempstead for the final session of the year.