Garage celebrates success thanks to new online management tool

System helps to cater for increased business after workshop open hours were extended last year

Garage celebrates success thanks to new online management tool
GISMO has helped Ken, who works for Manchester MOT, to increase customer service and retention.

The owner of Manchester MOT has reported an increase in business efficiency since his garage adopted a new online management tool.

Ken Dennison took over the business in October 2015 and adopted GISMO at the start of the year, progressing operations from pen and paper to an online system which can be used on a tablet or smartphone.

Customers can be sent confirmation and reminder emails for bookings, as well as follow ups on health check items like brake pads and tyres.

Ken said: “GISMO helps me keep a better track of our work load, helping me see when we have time to fit work in and preventing over-booking.

“It is also useful to ensure that we charge for everything connected with the job, and because it adds my preferred parts margin from an entered cost price, I know that we will always make money.”

Select ‘more details’ below to find out more about GISMO.

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