The Independent Garage Association’s Trust My Garage consumer code of practice has received final approval from The Chartered Trading Standards Institute’s (CTSI) Consumer Code Approval Scheme (CCAS).
Stuart James, IGA director, said: “This is great news for independent garage businesses as they now have a CTSI backed code scheme.
“It will specifically identify independent garages that have a proven track record of providing consumers a high quality of customer service.”
Motorists that use a Trust My Garage member will now have additional protection above and beyond their consumer rights, including a clear complaints procedure and access to the National Conciliation Service, Trust My Garage’s alternative dispute resolution provider.
CTSI’s Consumer Codes Approval Scheme protects consumer interests by setting out the principles of effective customer service and protection.
To find out more about Trust My Garage and to apply online to become a member today, select ‘More Details’ below.