Federal-Mogul Motorparts launches new support program

Technical support and training service available onsite, online and on-demand

Federal-Mogul Motorparts launches new support program
Marijn Staal, Trade and Technical Services Manager, Federal-Mogul Motorparts, EMEA.

Federal-Mogul Motorparts has announced the launch of Garage Gurus, a no-cost platform that aims to provide comprehensive support tools for technicians, workshop owners and distributors.

The novelty of the program has been recognized through its recent nomination for the Innovation Award of the 25th Automechanika Frankfurt, in the competitive category of Repair & Diagnostics.

The Garage Gurus program is comprised of four main pillars, focusing on technical support.

Gurus Onsite provide lessons and courses hosted at the Garage Gurus’ purpose-built, high-tech facility in the Netherlands or at regional hubs.

Gurus On-the-Go brings a fleet of technology-equipped vans that will tour workshops to provide interactive demonstrations and teach workshop personnel about the latest tools, part solutions and technologies. 

Gurus Online is a technical training online platform that can be accessed 24/7 to help educate and develop knowledge of automotive systems, components and maintenance. 

Gurus On-Call offers technical specialists that are available by phone or Skype to provide fast answers for product and diagnostic questions, whenever they’re needed.

“Garage Gurus intends to arm technicians with the latest equipment and information so they can keep pace with emerging vehicle technologies,” explained Marijn Staal, Trade and Technical Services Manager, Federal-Mogul Motorparts EMEA.

“Each pillar contributes to our objective of providing outstanding technical support in the aftermarket industry.

“The main purpose of Garage Gurus is to engage with and assist the mechanics with grease on their hands, the ones installing parts 9-5 each week.

“We believe that trained and informed technicians are the heart of the rapidly evolving vehicle repair industry.

“Even the most experienced technicians know that you never stop learning, so we want to be the go-to resource for technical information and support they can count on.”

The program is an adaptation of an acclaimed system used by Federal-Mogul Motorparts in the US, and has been modified to suit the demanding market in Europe, Africa and the Middle East.

Garage Gurus encompasses and replaces F-M Campus, the marketing support program FM4Me, and the ETCC (European Technical Call Centre).

Combining previous educational, support and promotional programs provides significant benefits to customers throughout the region, with all their available resources under one umbrella.

For more information on Garage Gurus, select ‘more details’ below. 

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